Salon Policies & Etiquette Guide

Cancellation Policy

We ask that you call us at least 24 hours in advance if you need to cancel your appointment.

Late Arrivals

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If you are more than 10 minutes late without contacting us, your appointment will be rescheduled. We firmly believe in the value of your time and make a conscience effort to avoid long waiting periods in the salon. If time is critical to your schedule on a particular day, please make us aware of your schedule when scheduling your appointment.

Missed Appointments

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In the event that you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments. However, you may be considered as a walk-in.

Appointment Availability

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If appointments are not available during your desired date or time, we will add your name to a cancellation list and in the event of cancellation you will be contacted.
Anastasia Metro Hair Designs reserves the right to refuse service to any client for improper conduct, tardiness or any other situation we deem inappropriate.

Children Policy

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As a courtesy to other salon guests, and in our efforts to offer a relaxed and professional atmosphere we ask that you are aware that it is your responsibility to watch your children at all times while in the salon.
We do not allow children who are not being serviced in the salon at any time. wW appreciate your understanding and cooperation.

Walk-Ins

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We welcome walk-in customers, however if it is not convenient with our schedule you may have a waiting period or need to schedule an actual appointment.

Products Returns

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There are NO returns or exchanges of products purchased at Anastasia Metro Hair Designs. We will gladly allow you to take home samples of any product of interest (limit 3 items). If you are sensitive to scents or ingredients, this policy will allow you to try before you buy.

Lost or Forgotten Items

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Anastasia Metro Hair Designs is not responsible for items lost or stolen during your appointment with us. We ask that clients keep up with their personal belongings, and in case of left items, we will keep the items for 2 weeks, and if not claimed, the items will be donated to the charity of our choice.